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Delivery and Returns

 

Prices

1. All prices are nett. No additional hidden costs.

2. Shipping fees include handling and packing fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

We advise you to group your items in one order.

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.


3. Prices are subject to change at the sole discretion of Humpalang.Com©.


Delivery services

4. Packages are generally dispatched within 2 days after receipt of payment.

We also offer Express Delivery for all orders delivered within Singapore.

5. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

6. For customers opting to prepay by fund transfer, we will only send out the products after receiving the payments.

7. For international customers whose orders will be sent out via postal service, our responsibility ends when we send out the order.


Important note:

8. If you are residing in any country other than Singapore, please check with your local customs before making the purchase.

Our responsibility ends when we ship out your order.

We are not responsible for (i) the confiscation of the products and/or (ii) any fines or penalties which may be imposed upon you by your local customs.

You agree to indemnify us for any fines and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase.

9. Any request for change in delivery must be made at least 1 working day in advance.


Delivery Limitations in Singapore

10. Invalid addresses include incomplete postal address, army camps, air force and naval bases, air freight centres, ports, terminals and wharves, PO Boxes, Jurong Island and such other places as may be determined in Humpalang.Com© absolute discretion without any notice to you.


Acceptance of order

11. The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.

We reserve the right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer.

We also may require verification of information prior to the acceptance and/or delivery of any order.


Payment Processing

12. We accept Cash, Paypal, (Credit Card - coming soon) & Fund transfer payments.

13. All our billing and transactions are automatically processed.


Cancellation of Orders

14. We will not entertain any cancellations once the order is submitted by the customer.

15. We will refund the amount paid if the order is cancelled due to the unavailability of goods.


Confirmation of Orders

16. We will send a computer-generated invoice to the customer upon successful submission of the electronic order.

If items ordered are unavailable, a message will be sent to the customer for further action.


Feedback

17. We welcome your feedback. Should you feel dissatisfied with any of our goods or services.

Please include your NRIC number, name, address and contact details in the complaint for verification purposes.

18 Promotional items are for a limited period only or while stocks last.

Humpalang.com reserves the right to terminate any promotions at any time without prior notice.

Humpalang.com reserves the right to refuse to sell a product to any customer for any reason.

19 In the event where a product is priced wrongly or graphically represented incorrectly, Humpalang.com shall have the right to refuse or cancel any orders placed for the product.

20. Every order is a legal binding contract, you are reminded of your legal obligation to complete your purchase according to our Terms & Conditions. Fraudulent orders will be compiled and appropriate legal actions will be undertaken.

 


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